Submit a Credit Issue Report

We're sorry this happened, and thank you for letting us know. Your report helps us look into what happened. To review your report, we need enough details to match the usage record and understand what failed. You're welcome to include multiple related issues in one request — please separate each issue clearly. A screenshot of the Usage Details page is required for every affected request. We'll review each report and follow up individually.

Email

Use the email tied to your Teable account so we can find the right account and follow up if needed.

Space ID

Enter the Space ID for the workspace where this happened. You can find it in Settings -> Space -> General

Product Area

Select the product area affected by this request. If more than one area is involved, choose all that apply and describe each issue separately below.

App URL / App ID

For App Builder issues, paste the app URL from your browser. The /app/{appId} part helps us find the affected app.

What happened?

Please describe what happened, including where the AI stopped, failed, or used credits unexpectedly. If this request includes multiple related issues, separate them into short sections so we can review each one.

What did you expect?

Tell us what you expected to happen instead. This helps us understand whether the issue was a platform failure, a repeatable product bug, or normal AI output quality.

Screenshot

Upload screenshots of stuck pages, failed previews, error popups, or other visible issues. This helps us understand what you saw when the issue happened.

or paste or drag and drop here

Usage detail screenshot

Required for every affected request. Go to Settings -> Billing -> Credits detail, then upload a screenshot showing Date, Type, Name, Model, Credits, and Member.

or paste or drag and drop here

Error log

Paste any error log, console output, or visible error text here. Screenshots should be uploaded in the screenshot fields.